Knowledge base

Art Tips & Learning Resources (1)

This section includes Craftamo's top tips, tutorials, guides, and resources.

Art Tips & Learning Resources (4)

• Watercolor Techniques for Beginners
• Acrylic Techniques for Beginners
• Gouache Techniques for Beginners

View all 4

Shipping & Delivery (1)

This section includes delivery timelines, shipping rates, and tracking information.

Shipping & Delivery (8)

• Where do you ship?
• How long will my order take?
• How do I track my order?

View all 8

Troubleshooting & FAQs (1)

This section includes common questions, quick fixes, and troubleshooting steps.

Troubleshooting & FAQs (6)

• My paintbrush is shedding hair — is this normal?
• My brush handle is chipped or cracked.
• My paints look dry in the pan — are they expired?

View all 6

Subscriptions (1)

This section includes subscription plan details, billing cycles, and cancellation policies.

Subscriptions (11)

• How long is a subscription?
• How often will I receive my boxes?
• How does the payment plan work?

View all 11

Returns & Refunds (1)

This section includes our return policy, refund process, and exchange instructions.

Returns & Refunds (5)

• How do I return a product?
• Who pays for return shipping?
• What if my item is damaged or defective?

View all 5

Artist Collaborations (1)

This section includes information on our artist partnerships, and collaboration product drops.

Artist Collaborations & Limited Editions (4)

• What makes a “Collaboration Product”?
• Who are the artists behind your boxes?
• Can I still buy past boxes or brushes?

View all 4

Pre-Orders (1)

This section includes pre-order details, shipping timelines, and expected release dates.

Pre-orders (3)

• What’s a pre-order?
• When will my pre-order ship?
• Can I cancel a pre-order?

Orders & Payments (1)

This section includes order processing details, payment methods, and invoicing info.

Ordering FAQs (6)

• How do I place an order?
• What payment methods do you accept?
• Can I change or cancel my order?

View all 6